Terms and conditions
ENTRY:
Re4matik Mateusz Bartkowiak, registered in Spain, sells electronic products on the website https://wwwr.re4matik.es. Detailed company data:
Mateusz Bartkowiak
Calle Correos 13/7
46002 Valencia, Spain
(VAT) NO: ESY8520837H
You can contact the seller at the following e-mail address: contacto@re4matik.es
Date of publication of the Regulations: January 28, 2024
DEFINITIONS
Customer – a natural person with full legal capacity, a legal person or an organizational unit without legal personality but with legal capacity, making a purchase from the Seller directly related to its business or professional activity.
Consumer – an adult natural person with full legal capacity, making a purchase from the Seller that is not directly related to his or her business or professional activity.
Buyer – both the Customer and the Consumer
Price – gross price of the Goods in EUR placed next to the information about the Goods, not including the costs of shipping the Goods.
Regulations – these regulations, available at: https://www.r4matik.es/regulamin
Store – online service available at https://www.re4matik.es/ through which the Buyer can place an Order.
Seller:
Mateusz Bartkowiak
Calle Correos 13/7
46002 Valencia, Spain
NO: Y8520837H
BANK ACCOUNT:
Product/Electronic Product – an indivisible and minimum quantity of items that may be the subject of an Order. Available in the Store and offered by the Seller for retail sale. Given as a unit of measurement by specifying its price (price/piece of product).
Order – an order for Products placed by the Buyer in the Store in accordance with these Regulations. Placing Orders in the Store is possible 24 hours a day, every day of the year.
GENERAL PROVISIONS
1. Through the Store, the Seller sells video productions in the form of direct streaming from the website.
2. The condition for purchasing access to the recordings is the registration of the Buyer with confirmation of age of majority and the creation of an Account on re4matik.com
3. The Buyer may place an unlimited number of Orders.
4. In order to use the online store, the Buyer should obtain access to a computer station or terminal device on his own. To place an Order, all you need is access to:
1. internet connection,
2. standard web browser,
3. active e-mail address and telephone number.
5. The Regulations are an integral part of the sales contract concluded between the Buyer and the Seller. It specifies the rules and conditions of using the Store and the rights and obligations of the Seller and the Buyer.
6. All product prices given on the Store's website are gross prices in EUR.
7. It is prohibited for the Buyer to provide illegal content and for the Buyer to use the Store, website or free services provided by the Store in a manner contrary to applicable law, decency, violating the personal rights of third parties or the legitimate interests of the Store.
8. All announcements, advertisements, price lists and other information posted on the Store's website do not constitute an offer within the meaning of the provisions of the Civil Code, but are an invitation to conclude a contract, subject to point 3. IV.
9. The Buyer is not entitled to:
distribute it or place it on the market, either in whole or in part;
interfering with its content;
publication,
distribution,
duplication;
removing owner markings and technical security measures;
renting out;
any commercial use.
12. The Buyer purchasing the Product from the Store is obliged to ensure that no unauthorized persons use it in a manner inconsistent with the law or these Regulations, because if such situations are detected, the publisher may make claims in this respect against the known purchaser of the Product (the Buyer). for infringement of rights to products marked with a registered, legally protected trademark.
ORDER
1. Orders in electronic form have no territorial restrictions.
2. If the Buyer wants to place an order on the Store's website, he or she selects a specific product/products by clicking the "buy now" button and then determines the payment method. After completing the above confirms the order by clicking the "Buy and Pay" button
3. Buyer follows the order form
4. Confirmation of placing an Order is an electronic message sent to the e-mail address provided by the Buyer.
5. The Buyer is informed about changes in the status (stages of implementation) of the order via e-mail.
DELIVERY METHODS AND PAYMENT METHODS
1. The Buyer can choose from the following delivery methods for the Products covered by the Order:
1. Access to products in the form of streaming directly from the store's website
2. The entity providing online payment services is STRIPE
Available payment methods:
1. Payment by credit card
2. Fast payments STRIPE
3. If the Buyer has chosen "STIRPE" as the payment method, he will be redirected to the stipe system website to make the payment. After the payment is made, you will be returned to the order confirmation page. From this moment, the sales contract for the Products covered by the Order is deemed to be concluded between the Buyer and the Seller.
If there is a need to refund funds for a transaction made by the Buyer with a payment card:
1. The Seller will make a refund to the bank account assigned to the Buyer's payment card
2. The Seller will refund the payment using the same payment method used by the Buyer, unless the Buyer has expressly agreed to a different method of refund.
EXECUTION OF THE CONTRACT
1. When the Buyer places and pays for the Order, he or she will receive an e-mail confirming the submission of the Order and access to the ordered product or subscription.
2. The order processing time is counted from the moment of obtaining positive payment authorization.
WITHDRAWAL FROM THE CONTRACT
1. A buyer who has concluded a distance contract or an off-premises contract has the right to withdraw from it without giving a reason within 14 days.
2. Pursuant to Art. 38 of the Act on Consumer Rights, the consumer is not entitled to withdraw from a contract concluded off-premises or remotely in relation to contracts: for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the consumer's express consent before the deadline for withdrawal from the contract and after being informed by the entrepreneur about the loss of the right to withdraw from the contract. After logging in to the profile with access to the purchased products (digital content), the consumer loses the right to withdraw from the contract.
PERSONAL DATA AND COOKIES
1. The administrator of the Buyer's personal data is the Seller.
2. Details related to the processing of personal data and the use of cookies are described in the privacy policy available at: https://www.re4matik.com/polityka-prywatnosci/
Complaints:
1. The consumer may report any complaints regarding non-compliance of the goods using the contact form or electronically to clinic@re4matik.com
2. A complaint should include a description of the complaint and a document confirming the purchase of the goods complained about in the Store (confirmation of transfer from a bank account, etc.).
3. The Store will respond to the Buyer's complaint within 14 (fourteen) days and notify him about further proceedings.
OUT-OF-JUDICIAL METHODS OF SETTLEMENT OF CLAIMS
1. The buyer has the opportunity to use out-of-court methods of dealing with complaints and pursuing claims. Among other things, the Buyer has the opportunity to:
1. Submit a request to a permanent consumer arbitration court to resolve a dispute arising from the concluded Sales Agreement,
2. Using the help of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
2. The Buyer can find more detailed information on out-of-court methods of dealing with complaints and pursuing claims on the website http://www.uokik.gov.pl.
3. The Buyer may also use the ODR platform, which is available at http://ec.europa.eu/consumers/odr. The platform is used to resolve disputes between consumers and entrepreneurs seeking out-of-court resolution of a dispute regarding contractual obligations arising from an online sales contract or contract for the provision of services.
FINAL PROVISIONS
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The Regulations enter into force on January 28, 2024.
2. The Regulations of the Store may be changed. Each Buyer will be informed about the content of changes to the Regulations by posting on the Store's website a message about the change to the Regulations, containing a summary of changes and maintaining this information for a period of 14 calendar days. Information about changes to the Regulations will be made no later than 14 calendar days before the introduction of the amended Regulations.
3. If the registered Buyer does not accept the new content of the Regulations, he or she is obliged to notify the Store of this fact within 14 days from the date of being informed about the change in the Regulations.
4. The amended regulations are binding on the Buyer if the requirements specified in Art. 384 of the Civil Code.
5. Changes to the Regulations will not in any way violate the rights acquired by the Buyer using the Online Store before the date of entry into force of the changes, in particular changes to the Regulations will not affect already placed Orders, concluded or executed Agreements.
6. The Store strives to resolve disputes with the Consumer first of all in an amicable manner; if this method fails, the court competent to resolve disputes is the court with local jurisdiction according to. applicable regulations.
7. All archived versions of the Regulations are available for download in .pdf format below these Regulations.
8. In matters not regulated in these regulations, the provisions of Polish law shall apply.
If you have any questions or doubts, please contact us at contacto@re4matik.es